Privacy Policy

Last updated: 27 May 2026 - Version: 3.0

1. Data Controller

The data controller responsible for your personal data is:

AccèsLeads UAB

Architektų g. 56-101, LT-04111 Vilnius, Lithuania

Registration code: 307353988

Legal form: UAB (Lithuanian Private Limited Liability Company)

Email: info@sliding-door-repair-london.uk

2. Applicable Regulations

We comply with the following data protection frameworks:

EU GDPR - Regulation (EU) 2016/679, as the data controller is established in the European Union (Lithuania).
UK GDPR - The UK General Data Protection Regulation, as amended by the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019.
UK Data Protection Act 2018 - Supplementary UK legislation to the UK GDPR.
Lithuanian Personal Data Protection Law - Lietuvos Respublikos asmens duomenų teisinės apsaugos įstatymas.

As the platform connects UK-based users with UK-based specialists, UK consumers benefit from full UK GDPR and Data Protection Act 2018 rights regardless of the controller's location within the EEA.

3. Data We Collect

We collect the following categories of personal data:

Quote Request Data: Name, email address, phone number, London postcode or zone, property type, door type, and description of the repair required.
Contact Form Data: Name, email, phone, and message content when you contact us directly.
Technical Data (Automatic): IP address, browser type and version, operating system, device information, time zone, and pages visited.
Cookie Data: Information stored in cookies and similar tracking technologies. See our Cookie Policy for full details.

We do not collect sensitive personal data (special category data under GDPR Article 9) such as health information, racial or ethnic origin, political opinions, or religious beliefs.

4. Purpose of Processing

We process your personal data for the following purposes:

To match you with 3-5 verified door repair specialists in your area who can provide quotes.
To facilitate communication between you and network specialists regarding your quote request.
To respond to your enquiries, complaints, or feedback submitted through our contact forms or email.
To improve our platform, website functionality, and user experience through analytics and research.
To comply with legal and regulatory obligations, including tax, accounting, and data protection requirements.
To protect our platform, website, and users from fraud, abuse, and security threats.

5. Legal Basis for Processing (GDPR Article 6)

We rely on the following lawful bases for processing your personal data under EU and UK GDPR:

Article 6(1)(a) - Consent: Where you voluntarily submit a quote request or contact form, you consent to us processing your data to provide the matching service.
Article 6(1)(b) - Contract Performance: Processing is necessary to perform our contract with you - matching you with specialists and facilitating quotes.
Article 6(1)(f) - Legitimate Interests: For platform operation, fraud prevention, website security, service improvement, and analytics. We always balance our interests against your rights and freedoms.
Article 6(1)(c) - Legal Obligation: To comply with applicable tax, accounting, and data protection laws.

6. Data Sharing

When you submit a quote request, your contact details and service requirements are shared with 3-5 verified UK door repair specialists in your area. These specialists are independent businesses operating under their own legal entities and data protection obligations within the United Kingdom.

We require all network specialists to handle your data in accordance with UK GDPR and the Data Protection Act 2018. They may only use your data for the purpose of providing a quote and potential repair service. They may not use your data for marketing purposes without your separate consent.

We do not sell your personal data to any third parties. We do not share your data with advertising networks or marketing companies for their own purposes.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which we collected it:

Quote request data: 12 months from date of submission, after which it is securely deleted or anonymised.
Technical and cookie data: Up to 13 months, in line with standard cookie retention periods.
Email communications: 24 months from the date of the last correspondence.
Anonymised analytics data: Retained indefinitely for statistical and platform improvement purposes, provided it cannot be re-identified.

If you have opted in to marketing communications, we will retain your contact details until you withdraw your consent. You can unsubscribe at any time by contacting us at info@sliding-door-repair-london.uk.

8. Your Rights

Under EU GDPR, UK GDPR, and the Data Protection Act 2018, you have the following rights regarding your personal data:

Right to Access (Article 15): Request a copy of the personal data we hold about you.
Right to Rectification (Article 16): Request correction of inaccurate or incomplete data.
Right to Erasure (Article 17): Request deletion of your personal data in certain circumstances ("right to be forgotten").
Right to Restrict Processing (Article 18): Request that we restrict the processing of your data.
Right to Data Portability (Article 20): Receive your data in a structured, commonly used format and transfer it to another controller.
Right to Object (Article 21): Object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent (Article 7(3)): Withdraw consent at any time where we rely on consent as the legal basis.
Right to Lodge a Complaint: Lodge a complaint with your national data protection authority. UK residents may contact the ICO (ico.org.uk). EU residents may contact the State Data Protection Inspectorate of Lithuania (VDAI) or their local supervisory authority.

To exercise any of these rights, please contact us at info@sliding-door-repair-london.uk. We will respond within one month of receiving your request. We may extend this period by two further months for complex requests, in which case we will notify you within one month of receipt.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include:

SSL/TLS encryption for all data transmitted between your browser and our servers.
Password protection and access controls for our internal systems and databases.
Regular security reviews and updates of our website and infrastructure.
Careful vetting of third-party service providers who process data on our behalf.

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously review and improve our security practices.

10. International Transfers

Your personal data is primarily processed within the European Economic Area (EEA) and the United Kingdom. Some of our sub-processors may operate outside the EEA/UK, for example Formspree (USA) for form processing.

Where data is transferred outside the EEA/UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or the UK International Data Transfer Agreement (IDTA), to ensure your data receives an equivalent level of protection.

11. Third-Party Services

We use the following third-party services to operate our platform:

Formspree - Form processing and email delivery (USA). Data transferred under Standard Contractual Clauses.
Google Analytics - Website traffic analysis (if enabled). May use cookies. You can opt out via our cookie banner or browser settings.
Network Specialists - Verified UK door repair specialists who receive your quote details to provide estimates and carry out repairs. Each specialist operates under their own UK data protection obligations.

12. Hosting

This website is hosted by Infomaniak Network SA, Rue Eugène-Marziano 25, 1227 Les Acacias-Geneva, Switzerland.

13. Contact

For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

AccèsLeads UAB - Data Controller