Question 1

How much does a typical door repair cost in London?

Accepted Answer

Most standard door repairs in London range from £80 to £300, depending on the door type, the extent of damage, and the parts required. A simple lock change might cost £80-£150, while a full bifold door realignment could be £250-£400. Emergency and out-of-hours repairs typically carry a surcharge of £50-£100.

Question 2

Do you charge a call-out fee?

Accepted Answer

The specialists in our network generally do not charge a separate call-out fee for standard bookings during business hours. For emergency call-outs (evenings, weekends, bank holidays), a call-out charge of £50-£80 may apply, which is always disclosed upfront before you confirm the booking.

Question 3

Are quotes really free and no-obligation?

Accepted Answer

Yes. Every quote you receive through SDR London is completely free and carries no obligation to proceed. You can compare up to five quotes from different specialists and choose the one that works best for your budget and timeline.

Question 4

Is VAT included in the quoted price?

Accepted Answer

All quotes provided through our network include VAT where applicable. VAT-registered specialists will provide a full VAT invoice upon completion of the work. If you are a landlord or business, this invoice can be used for your tax records.

Question 5

What payment methods do you accept?

Accepted Answer

Payment methods vary by specialist but generally include cash, bank transfer, and card payment on completion. Some specialists also offer invoice terms for commercial clients and property managers.

Question 6

Do you offer 24/7 emergency door repair in London?

Accepted Answer

Yes. Our network includes emergency specialists who operate 24 hours a day, 7 days a week, across all London zones. For genuine emergencies (lockouts, security breaches, doors that will not close), we aim to have a specialist with you within 60-90 minutes.

Question 7

What counts as an emergency door repair?

Accepted Answer

A genuine emergency includes: being locked out of your property, a door that cannot be secured (leaving you vulnerable to break-in), a garage door trapping a vehicle, or a commercial entrance that compromises business security. Routine maintenance and non-urgent repairs should be booked during normal hours.

Question 8

How quickly can an emergency specialist arrive?

Accepted Answer

Emergency response times vary by zone and time of day, but our target is 60-90 minutes for central London zones (Westminster, Kensington, Chelsea, Camden) and 90-120 minutes for outer zones. You will receive an estimated arrival time when you book.

Question 9

Is emergency repair more expensive?

Accepted Answer

Emergency repairs outside normal business hours typically carry a surcharge of £50-£100 on top of the standard repair cost. This covers the specialist's out-of-hours availability. The exact surcharge is always quoted upfront before any work begins.

Question 10

How does the quote process work?

Accepted Answer

Simply describe your door problem using our online form or by phone. We send your request to 3-5 verified specialists in your area who have experience with your specific door type. Each specialist reviews your request and sends you a free, itemised quote within 24 hours (often same day).

Question 11

Can I choose which specialist to use?

Accepted Answer

Absolutely. You receive multiple quotes and can compare them on price, availability, reviews, and specialist profile. There is no pressure to choose any particular specialist — the decision is entirely yours.

Question 12

Do I need to be home for the repair?

Accepted Answer

Yes, an adult (18+) must be present during the repair to provide access and sign off on the completed work. For commercial properties, a designated keyholder or facilities manager should be present.

Question 13

What happens if the repair does not work?

Accepted Answer

All repairs carried out by specialists in our network are covered by a minimum 12-month guarantee on parts and labour. If the same problem recurs within 12 months, the specialist will return and fix it at no additional cost.

Question 14

What guarantee do you offer on repairs?

Accepted Answer

Every repair completed through our network comes with a 12-month guarantee covering both parts and labour. This means if the same fault recurs within 12 months — whether it is a lock that fails again, a roller that seizes, or a door that drops back off its track — the specialist will return and fix it free of charge.

Question 15

Is the guarantee transferable if I move house?

Accepted Answer

The 12-month guarantee applies to the property and the specific repair carried out. If you sell or move out of the property, the guarantee does not transfer to a new owner. However, if you remain in the property and the same fault recurs, you are fully covered.

Question 16

What is not covered by the guarantee?

Accepted Answer

The guarantee does not cover: damage caused by misuse or force, problems arising from structural movement or building settling, issues with parts that were not replaced or repaired by the specialist, and normal wear and tear after the 12-month period.

Question 17

Which London zones do you cover?

Accepted Answer

We cover all 32 London boroughs and the City of London. From Hillingdon in the west to Havering in the east, and from Enfield in the north to Croydon in the south. No zone is too central or too outer for our network.

Question 18

Do you cover areas just outside London?

Accepted Answer

Many of our specialists also serve areas immediately outside the M25 including Watford, Slough, Dartford, and Epsom. If your location is just outside Greater London, submit a request and we will confirm whether a specialist can attend.

Question 19

How do you verify your specialists?

Accepted Answer

Every specialist in our network passes a five-stage vetting process: active business registration check, minimum £2m public liability insurance verification, trade skills practical assessment, customer reference checks, and ongoing quality monitoring.

Question 20

Are your specialists insured?

Accepted Answer

Yes. Every specialist holds a minimum of £2,000,000 public liability insurance. Many also carry professional indemnity cover. Insurance certificates are checked annually and copies are available on request.

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